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PRODUCT EXCELLENCE GUARANTEE
Every product you
buy from this site or from our printed catalog must be free of defects
or you may return it within 30 days from the date of the shipment of your order (not 30
days from the day you receive it) for replacement or refund. You should notify us
immediately so that your guarantee does not become
void.
Replacement is subject to item availability. If exact replacement is not
available, replacement will be a comparable item of at least equal
value. All broken or damaged merchandise is covered by the shipper. We
can make no exceptions to this guarantee.
SUBSTITUTIONS
We reserve the right
to update model designs, or substitute models or colors whenever these
changes represent an equal or better value for our customers. Items
illustrated on this site are actual photos of the products available at
the time of posting to this site. An updated version may be substituted
at a later date.
Products depicted on
packaging may vary slightly from the actual product because of this
updating, or because the manufacturer packages several models of a
product in one style box. All the sizes of products indicated or shown
on this site are close approximations. Although we work diligently to
ensure the accuracy of descriptions and prices, we reserve the right to
correct typographical errors.
SATISFACTION GUARANTEE
If you are not
satisfied with your purchase contact us within 10 days of receipt of your order for return authorization. Then
simply return the product undamaged for a full refund minus the shipping charges. Adjustment
will commence upon receipt of the returned merchandise. We can make no
exceptions to this guarantee.
CHECK YOUR PACKAGES
When you receive
your package(s), inspect them for damage. If the package appears to have
been mishandled, and your merchandise is damaged, file a claim with the
shipper (UPS or Postal Service) immediately. If you receive damage goods
in undamaged packaging, we will take care of the problem. In either
case, let us know immediately so that we can help resolve the situation.
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